Many thanks. The quickest way to contact us and raise your issue is through our chat facility. Complaints regarding Openreach, Billing department, or long standing faultsget resolved quickly. Include phone numbers, order numbers, dates of the first fault report or complaint, and include as much information as you can. In July 2017, Openreach began removing the BT element from its logo, and in September 2017 Openreach removed BT branding from its website. Learn about our latest performance, and of course, check the numbers. When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. Just click on the icon in the bottom right corner of the screen and select the 'others' option and then 'contact us' to get started. Lorem ipsum dolor sit, amet consectetur adipisicing elit. E1 8EE The functional separation of Openreach from BT has had mixed results, according to economists J. Gregory Sidak and Andrew Vassallo, who have argued that while Openreachs creation produced the short-run benefit of lower prices, it also led to long-run costs, such as declines in telecommunications investment, customer satisfaction, and measures of the United Kingdoms global competitiveness in telecommunications.[5]. Most of all getyour complaint escalated if you are still unhappy with the outcome. Following the Telecommunications Strategic Review (TSR), in September 2005 British Telecom signed undertakings with Ofcom to create a separate division, for the purpose of providing equal access to BTs local access network and backhaul products. Im sure you will get a response within a few days. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. Openreach is a wholly owned subsidiary of BT. 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Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com Your complaint will be logged on our internal system and you will be provided with a unique reference number. How do I check if an engineer is from Openreach? Seemingly without fail, his secretary picks up the complaint and passes it to the right people. Please contact the company that sends you your bill. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). I like to know that you have had a happy outcome, and that my website has helped you! We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help. We're committed to making sure we're improving our planet for generations to come. Alternatively you can call us on 0800 023 2023 (option 1). We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. Or write to the address on your phone bill. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the . I found this info on forums and have just collected together what I thought might behelpfulto resolve your issue. Nationwide test of UK Government's Emergency Alerts Service at 3pm on Sunday 23rd April . Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling (LLU) termination points located in the exchange, often referred to as jumper connections. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Most of allyou need a reference number for your complaint. [6], In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. [9], In June 2017 Openreach demonstrated its version of G.fast technology, using "side pods" that can be bolted on to existing cabinets to offer potential UK broadband speeds of up to 100Mbit/s. openreach.co.uk bt.com 1 44800023XXXX Abby Chicken Head Of Sustainability Guildford, GB View 5+ gmail.com hotmail.com yahoo.com prideinlondon.org selfridges.co.uk johnlewis.co.uk aol.com juno.com 5+ +353 83 811 XXXX +44 20 7607 XXXX +44 1594 52XXXX +44 20 8371 XXXX 408-834-XXXX +44 7525 19XXXX Nirali Patel Director of Data and Analytics Openreach Limited runs the UK's digital network. E1 8EE, Registered in England and Wales No. You can change your cookie settings at any time. I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. Becoming independent ", "BT aimed to get true fibre to 25% of UK. BT Openreach Criticised for Failing to Deliver Broadband. Up to 5 BT Group today announced Birmingham's landmark Three Snowhill development will be its primary new home in the city and provide a future-fit workplace for thousands of colleagues. [40], The Chinese telecommunications company Huawei was contracted to supply critical components to UK telecoms networks, including Openreach's fibre infrastructure in 2010 and EE's 4G network. A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. 01800000. Have a query and not sure who to contact?. See 5 photos and 1 tip from 47 visitors to Openreach. I take no responsibility for incorrect numbers or info here. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows: If youre looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following; You can do so by calling 0800 023 2023 (option 1 + option 1). Were a wholly owned subsidiary of BT Group and a legally separate business. The quality of information on this pageis dependanton your feedback. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). Its responsible for maintaining a vast network of cables, street cabinets, and exchanges. 30 minutes laterI was contacted by theHigh Level Complaints BT teamwho offered arefund and compensation. We have a range of cars and commercial vehicles for sale. Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Our network is the largest in the UK. Openreach is using What3words to make it easier for people to tell us exactly where they find damage to our network and for us to fix it. Phone Number . All rights reserved. For more information contact our fleet solutions partner. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form [14] By June 2018 G.fast technology had been made available to premises in 40 locations. Monday to Friday 8am to 9pm. Subsequently, BT's Infinity programme and other projects underwent urgent review. [13] Openreach proposed making G.fast-enabled broadband available to 12 million premises by 2020. Kelvin House, 123 Judd Street, London WC1H 9NP. [10] In 2017, Openreach proposed offering super-fast fibre broadband to 10 million homes by 2025, using fibre to the premises (FTTP) technology. Most of the operations handled from this Openreach corporate headquarter. You've accepted analytics cookies. Learn about our diversity and inclusion agenda. Keep your email factual. Myself and my team cover the whole of the UK. These include cookies that allow the sharing of anonymous data with selected third-party partners. Contact our new business team today. You can contact us through our chat facility. We might build the network, but you bring it to life. We're the people who connect homes, schools, hospitals, libraries, businesses - large and small, broadcasters and governments to the world. Find out more about what that means. I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing tolisten. . [25] The Digital Economy Act 2017 originally included a proposal for a legal right to a minimum download speed but this was dropped before the bill became law. ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. apha world show 2022 schedule, reduced chest expansion causes, atos longbridge data centre,